Terms and Conditions
Saunders
These Terms and Conditions govern the use of services provided by Saunders, an electrical, gas, and catering solutions company (“Company”), and form a binding agreement between Saunders and its clients (“the Client” or “you”). By engaging our services, you agree to comply with these terms.
1. Scope of Services
1.1 The Company provides services in the following areas:
- Electrical installations, repairs, and maintenance.
- Gas system installations, inspections, and servicing.
- Catering equipment installation, maintenance, and repair.
1.2 All services will be carried out in accordance with applicable safety standards, laws, and regulations.
1.3 Specific terms of service, including details of the scope, timeline, and cost of work, will be outlined in individual contracts or quotations provided for each project.
2. Reactive Call Outs
2.1 The Company provides a Reactive Call Out (“Call Out”) service, to attend to breakdowns within the scope of the services outlined in Section 1.
2.2 The Company provides the Call Out service during normal working hours, Monday to Friday 8am to 4pm, excluding UK public holidays Should the Client need to log a Call Out during these times, they should do so via phone. If a Call Out is logged via other communication means, for example email, there may be in a delay in response times.
2.3 Call Outs shall incur the following:
- A Call Out Fee, which includes the first hour a Company engineer is on site,
- An hourly rate thereafter, chargeable in 30 minute increments
- Charges for any parts or materials used or fitted during attendance
The Call Out Fee and hourly rates appliable at the time of the Call Out, will be provided on request.
2.4 The Company reserves the right to require a Purchase Order number (“PO number”) prior to the attendance of an engineer.
3. Quotations and Estimates
3.1 All quotations are valid for a period of 30 days from the date of issue unless otherwise stated.
3.2 Quotations are based on the information provided by the Client at the time of the enquiry or obtained by a Company representative during a site visit. Any changes to the scope of work may result in a revised quotation.
3.3 The acceptance of a quotation must be made in writing, with the support of a PO number if applicable. Upon quotation acceptance, Saunders shall order any parts or materials required to complete the quoted works and schedule the works in accordance with section 4.
4. Appointments and Scheduling
4.1 Where the services being delivered require a pre-agreed appointment, the Company will work with the Client to schedule appointments at a mutually agreeable time.
4.2 If the Client needs to reschedule, at least 24 hours’ notice is required. Failure to provide adequate notice may result in a cancellation fee.
4.3 If on attending at the agreed appointment time, access is not permitted by the Client, or access times are curtailed resulting in the services not being delivered in full and a return visit being needed, an aborted visit fee will be chargeable. This fee will not exceed the Call Out fee applicable at the time of the appointment.
4.4 The Company reserves the right to reschedule appointments due to unforeseen circumstances, such as emergencies, severe weather, or supply chain issues, and will provide prompt notice to the Client in such cases.
5. Cancellation and Termination
5.1 The Client may cancel a project, scheduled appointment, repair or Call Out prior to its commencement, by providing written notice.
5.2 Cancellation fees may apply if the Company has incurred costs or scheduled resources, this may include the full cost or part cost of any parts, materials or equipment specifically ordered to fulfil the works agreed.
5.3 The Company reserves the right to terminate a contract if the Client:
- Fails to provide payment as agreed.
- Breaches these terms and conditions.
5.4 Upon termination, the Client shall be responsible for any outstanding payments for work completed up to the date of termination.
6. Payment Terms
6.1 Unless otherwise stated, full payment is due upon completion of the work. The Company will invoice the Client within 14 days of the completion of the work agreed.
6.2 The Company reserves the right to issue a proforma invoice for any works, to be paid in advance of any works being performed or any parts, material or equipment being ordered. Where a proforma invoice is required, the Company will provide an explanation as to why.
6.3 For large projects, the Company may require a deposit prior to the commencement or interim invoice payments during the course of the works.
6.4 Payment is required within 28 days from the date of issue of an invoice, unless otherwise stated.
6.5 Late payments may incur interest at a rate of 8% plus the Bank of England base rate, or the maximum permitted by law, whichever is lower.
6.6 The Company reserves the right to suspend work or withhold services if payment is not received in accordance with agreed terms.
7. Client Responsibilities
7.1 The Client must provide access to the property or site where services are to be performed.
7.2 The Client must ensure that the worksite is safe and free of hazards that could endanger the Company’s personnel.
7.3 Any delays or additional costs caused by the Client’s failure to fulfil these responsibilities will be the Client’s responsibility.
8. Health and Safety
8.1 The Company is committed to maintaining high health and safety standards.
8.2 All services will be carried out in compliance with applicable health and safety laws and regulations.
8.3 The Company reserves the right to suspend work if it determines that conditions at the site are unsafe.
9. Materials and Warranties
9.1 All equipment, materials and parts supplied by the Company are warranted against defects. The warranty period will vary based on the item supplied.
9.2 The warranty does not cover:
- Damage caused by misuse, negligence (including failure to follow all manufacturer specified processes such as cleaning and descaling), or unauthorised modifications.
- Normal wear and tear.
9.3 The Client must notify the Company of any defects within 7 days of discovery.
10. Liability
10.1 The Company shall not be liable for:
- Indirect, consequential, or incidental damages.
- Delays or disruptions caused by factors beyond its reasonable control, such as supply chain issues or weather conditions.
10.2 The Company’s total liability for any claim shall not exceed the total amount paid by the Client for the services in question.
10.3 The Client acknowledges that electrical, gas, and catering work involves inherent risks. The Company is not responsible for damages caused by pre-existing conditions or structural deficiencies in the Client’s property.
11. Force Majeure
11.1 The Company shall not be held liable for delays or failure to perform services due to events beyond its control, including but not limited to natural disasters, strikes, supply shortages, war or governmental actions.
12. Confidentiality
12.1 The Company will treat all Client information as confidential and will not disclose it to third parties except as required by law or necessary to complete the work.
13. Intellectual Property
13.1 All intellectual property, including designs, plans, and methodologies provided by the Company, remains the property of the Company.
13.2 The Client may not reproduce, distribute, or use any such materials without the Company’s prior written consent.
14. Complaints and Dispute Resolution
14.1 If the Client is dissatisfied with any aspect of the service, they must notify the Company in writing within 14 days of the issue arising.
14.2 The Company will endeavour to resolve complaints promptly and amicably.
14.3 Any disputes that cannot be resolved informally may be referred to mediation or arbitration in accordance with applicable laws.
15. Governing Law
15.1 These terms and conditions are governed by the laws of England and Wales.
15.2 Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales .
16. Changes to Terms and Conditions
16.1 The Company reserves the right to update these Terms and Conditions at any time.
16.2 Clients will be notified of any significant changes that may affect their engagement with the Company.
17. Contact Information
If you have any questions regarding these terms and conditions or our services, please contact us at:
Saunders
Phone: Contact: 0117 961 4330
Email: enquiries@saunderssolutions.co.uk
Address: Unit 8 Trubody’s Business Park, 121 London Road, Bridgeyate, Bristol BS30 5NA
Saunders is a trading name of Lionel Saunders & Co (Bristol) Ltd, registered office: Unit 8 Trubody’s Business Park, 121 London Road, Bridgeyate, Bristol, BS30 5NA. Registered in England and Wales, number 01217679.
18. Acknowledgment
By engaging Saunders, you acknowledge that you have read, understood, and agree to these Terms and Conditions.