Privacy Policy

Saunders

At Saunders, protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, store, and share your personal data, ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). By engaging our electrical, gas, and catering services, you agree to the practices described in this policy.

1. Who We Are

Saunders is a company specialising in electrical, gas, and catering services. We are the data controller, which means we determine how your personal data is processed and for what purposes.

Contact Information:

  • Company Name: Lionel Saunders & Co (Bristol) Ltd, trading as Saunders.
  • Address: Unit 8, Trubody’s Business Park, 121 London Road, Bridgeyate, Bristol, BS30 5NA
  • Phone: 0117 961 4330
  • Email: enquiries@saunderssolutions.co.uk

2. What Data We Collect

We collect only the personal data necessary to provide our services effectively. This may include:

2.1 Personal Information

  • Name
  • Address
  • Email address
  • Telephone number
  • Payment details

2.2 Service-Related Information

  • Details about your property (e.g. electrical or gas systems).
  • Information about the services you require.

2.3 Technical Information

  • IP address and browser details when you visit our website.
  • Cookies and usage data to enhance your online experience.

3. How We Collect Your Data

We gather data through various methods, including:

  • Directly from you: When you request services, fill out a form, or contact us by phone, email, or in person.
  • Publicly accessible websites and Social Media: Such as your employers website and platforms such as LinkedIn where you have consented to your data being visible in search results.
  • Automatically: Through our website using cookies and analytics tools.
  • From third parties: Such as subcontractors, suppliers, or referrals.

4. How We Use Your Data

We use your personal data to provide, improve, and support our services. Specifically:

4.1 Service Delivery

  • Scheduling and delivering electrical, gas, and catering services.
  • Communicating updates, project timelines, and completion details.
  • Issuing invoices and processing payments.

4.2 Customer Support

  • Responding to enquiries, complaints, or feedback.
  • Providing after-sales support and maintenance reminders.

4.3 Legal Compliance

  • Maintaining records for HMRC and accounting purposes.
  • Complying with regulatory requirements, such as Gas Safe certifications.

4.4 Marketing and Communication (in accordance with GDPR and PECR)

  • Informing you about, services, offers, or promotions.
  • Sending newsletters or updates (you can opt out at any time).

5. Sharing Your Data

We do not sell your personal data. However, we may share your data with trusted third parties when necessary to provide our services or comply with legal obligations:

5.1 Service Providers

  • Subcontractors or technicians involved in delivering services.
  • Third-party payment processors.

5.2 Regulatory Bodies

  • Gas Safe or other industry regulators, as required.

5.3 Legal Obligations

  • To the police or government authorities when required by law.

We endeavour to ensure that any third parties handling your data comply with applicable data protection laws.

6. How We Protect Your Data

We employ robust technical and organisational measures to secure your personal data from unauthorised access, loss, or misuse:

6.1 Technical Measures

  • Encryption of sensitive data.
  • Use of secure servers and firewalls.

6.2 Organisational Measures

  • Limiting access to personal data to authorised personnel only.
  • Regular staff training on data protection practices.

6.3 Incident Response

  • A documented process to detect, investigate, and respond to data breaches promptly.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations:

  • Customer data: Retained for 7 years for HMRC and service record purposes.
  • Employee data: Retained for the duration of employment plus 7 years.
  • Supplier data: Retained for 7 years following the end of the business relationship.

After the retention period, data is securely deleted or anonymised.

8. Your Rights

As a data subject, you have specific rights under GDPR regarding your personal data:

8.1 Right to Access

You can request a copy of the personal data we hold about you.

8.2 Right to Rectification

You can ask us to correct inaccurate or incomplete data.

8.3 Right to Erasure

You can request the deletion of your personal data, subject to legal or regulatory requirements.

8.4 Right to Restriction

You can ask us to restrict the processing of your data in certain circumstances.

8.5 Right to Data Portability

You can request your data in a structured, commonly used format to transfer to another service provider.

8.6 Right to Object

You can object to the processing of your data for direct marketing or other purposes based on legitimate interests.

8.7 Right to Withdraw Consent

If processing is based on your consent, you can withdraw it at any time.

8.8 Right to Lodge a Complaint

If you believe we have violated your data protection rights, you can file a complaint with the ICO.

9. Exercising Your Rights

To exercise your rights, contact us at:

  • Email: enquiries@saunderssolutions.co.uk
  • Phone: 0117 961 4330
  • Address: Unit 8, Trubody’s Business Park, 121 London Road, Bridgeyate, Bristol, BS30 5NA

We will respond to your request in accordance with GDPR.

10. Cookies and Website Tracking

Our website uses cookies to enhance user experience and analyse traffic. You can manage your cookie preferences through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. Saunders is not responsible for the privacy practices or content of these external sites.

12. Children’s Privacy

We do not knowingly collect personal data from children under 16. If we become aware that such data has been collected, we will delete it promptly.

13. Changes to this Privacy Policy

Saunders reserves the right to update this Privacy Policy to reflect changes in our practices or applicable laws. Any significant changes will be communicated to clients where required.

14. Contact Information for the ICO

If you have concerns about how your data is handled, you can contact the ICO:

Information Commissioner’s Office (ICO)

By using Saunders services, you acknowledge that you have read and understood this Privacy Policy.